Privacy Policy and Terms of Use
Privacy Policy
Joyinserving™ respects your privacy and handles your personal data responsibly.
We may collect your name, email, and booking details to manage sessions and communicate with you. Sessions are confidential, not recorded, and no session content is stored.
Your data is used only for service delivery and is not shared for marketing. Data is handled in accordance with UK GDPR, and you may request access or deletion at any time.
Terms of Use
By booking with Joyinserving™, you agree to the following:
This is a non-clinical listening service. It is not therapy, counselling, coaching, or medical support, and no advice or diagnosis is provided.
Sessions are time-bound and must be booked in advance. Payment is required at booking. At least 24 hours’ notice is required for cancellations or rescheduling.
Joyinserving™ is not responsible for decisions or outcomes following sessions.
Sessions may be ended if boundaries are not respected.
Our Ethics and Safeguarding
Joyinserving™ offers a calm, respectful space based on: Confidentiality, Non-judgment, Clear boundaries, and Full presence. This service is grounded in care and integrity.
Joyinserving™ is not a crisis or emergency service. If you feel unsafe or in immediate distress, please contact: UK Emergency Services: 999; Samaritans: 116 123; Your GP or a qualified professional.
Sessions may be redirected or ended if they fall outside the scope of the service.
Confidentiality Agreement
Joyinserving™ is committed to providing a safe, private, and respectful listening space.
Confidentiality
- All sessions are treated as confidential.
- Conversations are not recorded
- No session content is stored or shared
- Your privacy is respected at all times
Limits to Confidentiality
While confidentiality is central to this service, there are limited situations where it may not apply.
If there is a serious concern about immediate risk of harm to yourself or others, you may be encouraged to seek appropriate support from emergency or professional services.
Joyinserving™ does not provide crisis intervention or safeguarding services.
Your Responsibility
- Respect the confidential nature of the space
- Use the service appropriately within its scope
- Seek professional or emergency support where needed
By using this service, you agree to:
Agreement
By booking a session with Joyinserving™, you acknowledge and accept this confidentiality agreement.